Welcome to ChessEasy! We are dedicated to providing high-quality chess education to students of all levels. This page outlines our Refund and Cancellation Policy, which applies to all courses and programs purchased through our website.
📌 Refund Policy
We understand that sometimes plans change. If you are not satisfied or have made a purchase by mistake, you may be eligible for a refund under the conditions below:
✅ Eligibility for Refund:
- Refunds can be requested within 48 hours of your course enrollment and payment.
- The request must be made before accessing a major portion of the course content or participating in a live session.
❌ Non-Refundable Situations:
- Refund requests made after 48 hours from the time of purchase.
- If substantial course material has already been accessed or downloaded.
- Courses purchased under promotional discounts or offers.
📨 How to Request a Refund:
To request a refund, please email us at info@chesseasy.com with the following:
- Full Name
- Course Name
- Date of Purchase
- Payment Details
- Reason for Refund
Refunds will be processed within 5–7 business days to your original payment method upon approval.
📌 Cancellation Policy
We understand that you may need to cancel your enrollment for various reasons.
🗓️ Course Cancellation by Student:
- If you wish to cancel your enrollment, please notify us within 48 hours of purchase by emailing info@chesseasy.com.
- Cancellations after 48 hours will not be eligible for a refund but may be eligible for a course reschedule or credit (subject to availability and discretion).
❗ Course Cancellation by ChessEasy:
- In the rare event that ChessEasy cancels a course due to unforeseen circumstances or low enrollment, you will be given the option to:
- Receive a full refund, or
- Transfer to another course of equal value
📬 Contact Us
If you have any questions regarding this policy, feel free to contact us:
Email: info@chesseasy.com
Website: www.chesseasy.com